High Lockout
2 lights flashing fast on Worcester Bosch Greenstar Si

Your boiler has failed to ignite properly, meaning it cannot create the flame needed to heat your home or water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

FAIL POINT K

What causes this fault?

This fault occurs when the boiler attempts to start but cannot detect a stable flame after several tries. It is usually caused by a lack of gas reaching the burner or a failure in the sparking system that triggers the ignition. In some cases, a faulty internal sensor may simply fail to recognize that the flame is actually lit, leading to a safety shutdown.

This fault is slightly more common in winter, as extremely cold temperatures can cause external gas regulators to freeze or internal components to fail under heavy demand.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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