Common problems guide

The most common Worcester Bosch Greenstar System problems

The faults most likely to send a Worcester Bosch Greenstar System into lockout — with plain-English causes, what to check first, estimated repair costs and whether you need a Gas Safe engineer.

15 documented codes
6 most common
0 DIY-safe checks
6 engineer needed

The 6 most common faults

01
A7 High Engineer

Your boiler has lost the ability to accurately measure the temperature of your hot water, so it has shut down to prevent overheating.

Est. cost
£120-220
Parts
NTC Temperature Sensor, Wiring harness
Full guide for A7
02
A8 High Engineer

Your boiler has lost the ability for its internal parts to 'talk' to each other, meaning it has safely shut down until the connection is restored.

Est. cost
£150-300
Parts
Printed Circuit Board (PCB), Wiring harness
Full guide for A8
03
B1 High Engineer

Your boiler's internal computer is struggling to recognise its own configuration data, which is preventing it from starting up correctly.

Est. cost
£150-300
Parts
Code plug, Printed Circuit Board (PCB)
Full guide for B1
04
C1 High Engineer

Your boiler is struggling to breathe properly because its internal ventilation fan is not spinning fast enough to clear fumes safely.

Est. cost
£180-350
Parts
Fan assembly, Wiring harness, Printed Circuit Board (PCB)
Full guide for C1
05
C6 High Engineer

Your boiler has detected that the internal fan is spinning faster than it should, so it has safely shut itself down to prevent any issues.

Est. cost
£150-300
Parts
Fan assembly, Printed Circuit Board (PCB)
Full guide for C6
06
d3 High Engineer

Your boiler has stopped working because a safety connection required to allow the heating to start is currently broken or missing.

Est. cost
£120-250
Parts
External heating control wiring, High limit thermostat, PCB link
Full guide for d3

on the Worcester Bosch Greenstar System

NTC Temperature SensorWiring harnessPrinted Circuit Board (PCB)Code plugFan assemblyExternal heating control wiring

Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.

Call a Gas Safe engineer if…

  • You can smell gas or see signs of a leak
  • The Worcester Bosch shows an Emergency or High severity code
  • The boiler keeps locking out after repeated resets
  • You've tried the DIY checks and the fault hasn't cleared
  • There's visible water leaking from the boiler
  • The flame is yellow or orange instead of blue

Avoid the next call-out bill

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See the full 15-code list for the Worcester Bosch Greenstar System