High
d5 on Worcester Bosch Highflow 300

Your boiler is unable to safely drain away the water it creates while running, so it has stopped working to prevent internal flooding.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Condensate pump failure

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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