High
POINT N on Worcester Bosch Highflow 300

Your boiler is failing to switch between providing hot water and heating, meaning your central heating may not turn on even when the system is calling for it.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Diverter valve does not operate (CH test) / 230V at pin 3 of terminal X7 (Brown wire)

Shared across the range
This code is shared by the boilers in this range, which use the same control board. It may not be printed in this exact variant’s manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal mechanism for switching between heating and hot water becomes stuck or fails to respond to electrical signals. The most common reason is that the motor responsible for moving the valve has burnt out, or the valve itself has become jammed with debris from the heating system's water.

This issue is most frequently noticed at the start of autumn when homeowners switch their heating back on for the first time after the summer months.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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All 57 fault codes on the Highflow 300

Seeing a different code? Every code this model can display, in one place.

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