High Lockout
H4 on Worcester Bosch Highflow 440 CDi

Your boiler is sensing a flame even though it hasn't been asked to turn on, which is often caused by moisture or a sensor fault.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame detected with no demand. Gas valve. Flame sense electrodes/cables. Moisture on control board. Blocked condensate trap. Otherwise replace control board.

What causes this fault?

This fault occurs when the boiler's internal sensors detect a flame while the unit is supposed to be off, which is a significant safety conflict. The most common reason is moisture or dampness affecting the control board or electrodes, but it can also be caused by a gas valve that isn't closing fully or a blocked drainage system causing water to back up into the combustion chamber.

This issue is more frequent during periods of heavy rain or extreme cold, as external moisture or a blocked condensate pipe can cause water to build up inside the appliance.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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