Common problems guide

The most common Worcester Bosch Ri 25 HE problems

The faults most likely to send a Worcester Bosch Ri 25 HE into lockout — with plain-English causes, what to check first, estimated repair costs and whether you need a Gas Safe engineer.

This model is discontinued. Parts can be harder to source and expensive. If repair costs are mounting, a new A-rated boiler may be the smarter choice.
35 documented codes
6 most common
1 DIY-safe checks
5 engineer needed

The 6 most common faults

01
A1 High DIY-safe

Your boiler has detected that the water pump is not moving water correctly, which often happens because there is air trapped in the system or the pressure is too low.

What to try first

Check your boiler's pressure gauge and ensure it reads between 1 and 1.5 barIf the pressure is below 1 bar, use the external filling loop to top up the systemBleed your radiators to remove any trapped air that might be preventing water circulation

Est. cost
£120-250
Parts
Central heating pump, Pressure relief valve, Expansion vessel
Full guide for A1
02
C1 High Engineer

Your boiler is struggling to push air through the system to burn fuel safely, so it has stopped working to protect itself.

Est. cost
£180-350
Parts
Fan assembly, Air pressure switch, Wiring harness
Full guide for C1
03
C4 High Engineer

Your boiler's internal fan is stuck running continuously, which prevents the system from starting up correctly or shutting down as it should.

Est. cost
£150-350
Parts
Fan assembly, Printed Circuit Board (PCB)
Full guide for C4
04
C6 High Engineer

Your boiler has detected that the internal fan responsible for moving air and burnt gases is spinning faster than it should, causing the system to stop working for safety reasons.

Est. cost
£150-300
Parts
Fan assembly, Printed Circuit Board (PCB)
Full guide for C6
05
d1 High Engineer

Your boiler has stopped working because it is unable to accurately measure the temperature of the water returning to it, so it has shut down as a precaution.

Est. cost
£150-250
Parts
Return temperature sensor, Wiring harness
Full guide for d1
06
E2 High Engineer

Your boiler has lost the ability to accurately measure the temperature of the water flowing through it, so it has shut down as a precaution to prevent overheating.

Est. cost
£120-220
Parts
NTC Temperature Sensor, Wiring Harness
Full guide for E2

on the Worcester Bosch Ri 25 HE

Central heating pumpPressure relief valveExpansion vesselFan assemblyAir pressure switchWiring harness

Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.

Call a Gas Safe engineer if…

  • You can smell gas or see signs of a leak
  • The Worcester Bosch shows an Emergency or High severity code
  • The boiler keeps locking out after repeated resets
  • You've tried the DIY checks and the fault hasn't cleared
  • There's visible water leaking from the boiler
  • The flame is yellow or orange instead of blue
See the full 35-code list for the Worcester Bosch Ri 25 HE