High
C2 on Worcester Bosch Greenstar Utility 18/25

Your boiler is failing to detect the flame needed to heat your home, so it has safely shut down to prevent gas from building up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame detection fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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