High Lockout
C6 on Worcester Bosch Greenstar Utility 18/25

Your boiler has stopped working because the fan cannot properly push exhaust fumes out or pull fresh air in through the flue pipe.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air intake/flue blocked

What causes this fault?

This fault occurs when the boiler's internal safety sensors detect that the fan is not moving air through the system at the required speed. The most common reasons are a physical blockage in the flue pipe outside, a build-up of debris within the fan itself, or a failure in the electronic sensor that monitors air pressure.

This issue is more frequent during periods of high winds or extreme cold, as gales can disrupt the airflow through the flue and heavy snow can physically block the air intake.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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