High Lockout
74 on Worcester Bosch Greenstar Utility 18/25

Your boiler's internal computer has encountered an error and is unable to communicate properly with the rest of the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Control box fault

What causes this fault?

This fault occurs when the boiler's main control board experiences an internal electronic failure or a loss of data. It is often caused by a component failure on the circuit board itself or a loose connection in the internal wiring preventing the computer from sending instructions to the burner. In some cases, an external power surge or moisture ingress can also damage the sensitive electronics inside.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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