Emergency
72 on Worcester Bosch Greenstar Utility 18/25

Wind or air is blowing back down your boiler's chimney, which is preventing the exhaust fumes from escaping safely.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

Downdraught

From this model's manual
Verified against the Worcester Bosch Greenstar Utility 18 25 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when strong gusts of wind enter the flue pipe and push air back into the boiler, disrupting the internal pressure balance. The most common reason is that the flue terminal is positioned in an area exposed to high winds or is missing a protective guard, causing the safety sensors to trigger a shutdown to prevent fumes from entering the home.

This fault is much more frequent during autumn and winter months when high winds and stormy weather conditions are prevalent.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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