High
79 on Worcester Bosch Greenstar Utility 18/25

Your boiler has lost its electrical supply and won't turn on, meaning it cannot provide any heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flow sensors check signal, pump or system

From this model's manual
Verified against the Worcester Bosch Greenstar Utility 18 25 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical circuit feeding the boiler is interrupted, meaning the control system has no power to operate. The most common reasons are a blown fuse in the external wall switch, a tripped circuit breaker in your fuse box, or a failure of the internal components that manage electricity within the boiler itself.

This fault is more common during the winter months when heavy electrical demand or local power surges can cause external fuses or circuit breakers to trip.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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