High
78 on Worcester Bosch Greenstar Utility 18/25

Your boiler is having trouble creating the spark or flame needed to start up because the internal ignition components are out of alignment.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flow sensors check signal, pump or system

From this model's manual
Verified against the Worcester Bosch Greenstar Utility 18 25 installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the spark electrodes inside the boiler's burner move out of their precise position or become worn down over time. Without the correct spacing, the boiler cannot create a strong enough spark to ignite the fuel, or it may fail to detect that a flame has successfully started.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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