Alpha CD S Fault codes & diagnostics

6 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-28 kW Discontinued
Download the Alpha CD S manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 5 High

All 6 documented codes

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Neon A (Flashing)

Your boiler has lost the ability to read its own water temperature correctly, so it has shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Thermistor
  • Temperature Sensor
Neon A and B (Flashing alternately)

Your boiler has temporarily stopped working because the internal water pressure has dropped too low and needs to be topped up.

High DIY-safe

What to check first

  1. Locate the filling loop valves underneath your boiler.
  2. Open both valves slowly to let mains water into the system until the pressure gauge on the front reads between 1.0 and 1.5 bar.
  3. Firmly close both valves and check the gauge holds steady.
Neon A and B (Flashing simultaneously)

Your boiler has detected a potential blockage in the exhaust flue or a problem with the internal fan that removes dangerous gases safely.

Emergency Engineer only £150-£350

Parts commonly replaced

  • Flue terminal
  • Boiler fan
  • Air pressure switch
Neon B (Flashing)

Your boiler has detected that it is running too hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Overheat thermostat
  • Pump
  • Diverter valve
  • PCB

Related codes

Neon B (Illuminated continuously)

Your boiler has tried to start up but failed to ignite the gas burner, so it has safely shut down to prevent any issues.

High DIY-safe £90-250

What to check first

  1. Check if your gas supply is working by testing another gas appliance like the hob.
  2. Locate the reset button or switch on your boiler and hold it down for 5 to 10 seconds to try restarting the ignition sequence.
  3. Check that your condensate pipe outside is not frozen or blocked during cold weather.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB

Related codes