High
E43 on Alpha CD24

Your boiler is repeatedly struggling to keep its flame lit and has shut down as a safety precaution to prevent unburnt gas from building up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Frequent flame loss (more than 6 times in short period)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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