Alpha Evoke 28NX Fault codes & diagnostics

25 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas
GC Numbers 47-532-8447-532-85
Download the Alpha Evoke 28NX manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 17 High 5 Medium 2 Low

All 25 documented codes

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04

Your boiler has lost electrical communication with its internal gas valve, which stops it from safely supplying gas to heat your home.

Emergency Engineer only £120-250

Parts commonly replaced

  • Gas valve wiring harness
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

05

Your boiler has temporarily stopped working because it cannot accurately read the temperature of the water flowing through your heating system.

High Engineer only £100-£200

Parts commonly replaced

  • CH flow thermistor
  • Flow sensor wiring harness

Related codes

06

Your boiler is struggling to accurately measure the temperature of your hot water, which means it has stopped providing it to prevent system errors.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW NTC thermistor sensor
  • Wiring harness

Related codes

08

Your boiler has locked itself out because it has been manually reset too many times in a short period.

High Engineer only £90-180

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control panel interface

Related codes

10

Your boiler has temporarily stopped working because the water pressure inside the heating system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop hoses or key underneath your boiler.
  2. Open the valves gradually to let water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves tightly and press the reset button on your boiler.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

15

Your boiler's computer system is confused because it has not been set up correctly for your specific heating system.

High Engineer only £90-180

Parts commonly replaced

  • PCB (Printed Circuit Board)

Related codes

16

Your boiler has stopped working because the internal fan, which safely helps the system breathe and clear exhaust gases, is not spinning correctly.

High Engineer only £180-£350

Parts commonly replaced

  • Fan assembly
  • PCB (Printed Circuit Board)
  • Wiring harness

Related codes

20

Your boiler is struggling to detect the flame needed to heat your water, even if the burner has successfully lit.

High Engineer only £90-250

Parts commonly replaced

  • Ionisation probe
  • Ignition electrode
  • Printed Circuit Board (PCB)
23

Your boiler is temporarily shutting down because it is getting incorrect temperature readings from the water returning inside the system.

Medium Engineer only £90-180

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

24

Your boiler has detected that one of the buttons on the control panel is stuck or faulty, preventing you from changing settings.

Medium DIY-safe £120-250

What to check first

  1. Check if any buttons feel stuck or are physically pressed in
  2. Gently press and release all buttons to ensure they click freely
  3. Clean the control panel surface with a dry cloth to remove debris
  4. Perform a reset by turning the selector switch to the reset position

Parts commonly replaced

  • Control panel interface
  • Main PCB
Showing 11–20 of 25
29

Your boiler has detected a problem with the sensor that monitors exhaust gases, and it has shut down for safety purposes.

High Engineer only £120-220

Parts commonly replaced

  • Flue Gas NTC Sensor
  • Wiring Harness
  • Main PCB

Related codes

31

Your boiler has lost its connection with the thermostat or control panel, meaning it cannot receive instructions to turn on or off.

High DIY-safe £90-180

What to check first

  1. Check if the batteries in your Alpha Climatic room thermostat need replacing.
  2. Ensure the thermostat is within range of the boiler and has not been moved.
  3. Try restarting the boiler using the reset button to refresh the connection.

Parts commonly replaced

  • Alpha Climatic Receiver
  • Room Thermostat batteries
  • Control PCB
37

Your boiler has stopped working because the electricity supply coming into the unit has dropped below the minimum level required to operate safely.

High Engineer only £100-350

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External voltage stabilizer

Related codes

38

Your boiler has started an ignition process but lost its flame unexpectedly, causing the system to shut down for safety.

High Engineer only £100-280

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Gas valve
  • Printed Circuit Board (PCB)
43

Your boiler has lost the signal that confirms a flame is burning, so it has shut down for safety.

High Engineer only £120-280

Parts commonly replaced

  • Ionisation probe
  • Flame sensing electrode
  • Ignition lead
45

Your boiler is struggling to circulate water properly because there is a significant temperature difference between the water leaving and returning to the unit.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • System filter
  • Primary heat exchanger
  • NTC thermistors

Related codes

47

Your boiler is still working but cannot reach its full power, meaning your radiators might not get as hot as they should.

Low Engineer only £100-£250

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Flame Sensing Electrode
49

Your boiler has detected that the water returning from your radiators is too hot, causing it to shut down for safety to prevent damage to the system.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Pump
  • Primary heat exchanger

Related codes

51

Your boiler has lost its wireless connection with your thermostat or remote control, meaning they can no longer talk to each other to manage your heating.

Medium DIY-safe £0-120

What to check first

  1. Check the batteries in your wireless thermostat and replace them if they are low.
  2. Ensure the wireless receiver near the boiler is powered on and hasn't been blocked by metal objects.
  3. Try resetting the boiler and the thermostat to re-establish the wireless link.

Parts commonly replaced

  • Thermostat batteries
  • Alpha Climatic RF remote control unit
  • RF receiver module
60

Your boiler is unable to move water around your heating system effectively because the pump is not operating correctly.

High Engineer only £250-450

Parts commonly replaced

  • Circulating pump
  • Pump wiring harness
  • Printed Circuit Board

Related codes

Showing 21–25 of 25
61

Your boiler's water pump is struggling because it has trapped air inside, preventing it from circulating heat effectively around your home.

Medium Engineer only £90-180

Parts commonly replaced

  • Central heating pump
  • Automatic air vent

Related codes

70

Your boiler is confused because it detects that the water returning to the system is hotter than the water leaving it, which shouldn't happen during normal operation.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

75

Your boiler is struggling to accurately measure the temperature of the water circulating inside it, so it has stopped working to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

76

Your boiler is unable to read the temperature of the water circulating inside it, so it has safely shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring Harness

Related codes

Sr

Your boiler is simply reminding you that it is due for its annual safety service to keep it running efficiently and safely.

Low Engineer only £90-130

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