Emergency
Pilot does not remain alight on Alpha Intec2 25 28XE

Your boiler is failing to keep its small starter flame lit, which prevents the main heating system from switching on safely.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Release the control and turn it off in the direction of the arrow. Wait at least 3 minutes before attempting to relight.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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