Emergency
E 20 on Ariston Genus One 30

Your boiler is mistakenly detecting a flame when it shouldn't be, which is a safety mechanism preventing it from starting up normally.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

False flame detection with gas valve closed

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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