Atag Premier Fault codes & diagnostics

40 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 2000-2007 Discontinued

Replaced by: Q Series

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
1 Emergency 35 High 4 Medium

All 40 documented codes

Tap any card for details

FILL (flashing)

Your boiler has detected that the water pressure inside your heating system is too low, meaning it needs to be topped up with more water to work correctly.

High DIY-safe

What to check first

  1. Locate the external filling loop, which is usually a flexible silver braided hose connecting two pipes near the boiler.
  2. Open the valves at both ends of the filling loop to allow water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves firmly and ensure the filling loop is disconnected if required by your specific installation.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
Block 01

Your boiler has stopped working because an external safety device, such as a frost thermostat or a cylinder cut-off, has sent a signal that it needs to shut the system down.

High Engineer only £120-250

Parts commonly replaced

  • External frost thermostat
  • Cylinder overheat stat
  • External wiring link
Block 11

Your boiler has temporarily stopped providing heating because it detected that the water is moving too slowly or building up too much heat inside the system.

Medium Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

Block 12

Your boiler has temporarily stopped heating your hot water because the internal pipes are getting too hot, though your home heating should still work normally.

Medium Engineer only £150-300

Parts commonly replaced

  • Diverter valve
  • Plate heat exchanger
  • NTC sensors
Block 60

Your boiler's computer has been set up with incorrect power limits, meaning it cannot safely regulate how much energy it uses to heat your home.

Medium Engineer only £120-200

Parts commonly replaced

  • Control PCB
Block 67

Your boiler has detected an unexpected temperature difference between its internal pipes while it is turned off and is currently holding to prevent system strain.

Medium Engineer only £120-250

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • System bypass valve
Block 80

Your boiler has automatically paused itself because the exhaust gases getting rid of the fumes have become dangerously hot.

High Engineer only £150-300

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • PCB

Related codes

Block 81

Your boiler has detected that the exhaust gases are not being cleared away efficiently, so it has safely shut down to prevent the buildup of fumes.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue fan
  • Venturi
  • Flue seals

Related codes

Block 82

Your boiler has detected a faulty reading from a safety sensor in the exhaust system and has stopped working to prevent any potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas sensor
  • Wiring harness

Related codes

Block 85

Your boiler is pausing because it cannot detect water moving through the system, so it is running an automatic process to clear trapped air before retrying.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • Flow sensor
  • System pressure relief valve

Related codes

Showing 11–20 of 40
C10

Your boiler is confused because two temperature sensors have been incorrectly identified or swapped, preventing it from safely heating your water.

High Engineer only £120-220

Parts commonly replaced

  • Flow sensor
  • Return sensor
  • Wiring harness

Related codes

C12

Your boiler has detected that the temperature sensors monitoring the water flow have been installed in the wrong positions or are providing conflicting information.

High Engineer only £120-220

Parts commonly replaced

  • Flow sensor
  • Return sensor
  • Wiring harness
C14

Your boiler has detected that the water trap responsible for disposing of condensation is potentially blocked or not draining correctly, causing it to shut down to prevent internal water damage.

High Engineer only £120-200

Parts commonly replaced

  • Condensate siphon
  • Condensate trap seal
  • Siphon sensor

Related codes

C15

Your boiler is struggling to detect the movement of water inside the system, which is preventing it from heating your radiators or hot water properly.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

C17

Your boiler is struggling to accurately measure the temperature of the water returning to it, which causes it to stop operating to prevent potential damage.

High Engineer only £150-250

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

C18

Your boiler is struggling to detect the flow of water because a sensor is failing, which means it has stopped heating your home or water to prevent internal damage.

High Engineer only £150-250

Parts commonly replaced

  • Flow sensor
  • Wiring harness

Related codes

C20

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped operating to prevent potential overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

C21

Your boiler has detected a communication issue with the sensor that monitors exhaust gases and has safely shut down to prevent potential overheating or unsafe operation.

High Engineer only £150-250

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness

Related codes

C28

Your boiler has detected an issue with the internal fan responsible for safely venting combustion gases, so it has stopped working to prevent unsafe operation.

High Engineer only £200-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

C40

Your boiler has detected that the water pressure inside the system is too low for it to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is a silver braided hose with one or two valves connecting your cold water mains to your heating pipes.
  2. Slowly open the valve(s) to allow water into the system while watching the pressure gauge on the front of the boiler.
  3. Stop filling once the needle on the gauge reaches the green zone, typically between 1.0 and 1.5 bar, then tightly close the valves.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Pressure relief valve
Showing 21–30 of 40
E00

Your boiler's internal computer has encountered a critical error and can no longer safely manage its operations, meaning the system will have shut down to prevent further damage.

High Engineer only £300-600

Parts commonly replaced

  • Main PCB
  • Control Unit

Related codes

E01

Your boiler's computer has detected an internal error and has shut itself down as a precaution to prevent further issues.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control module

Related codes

E02

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

E04

Your boiler's electronic brain has detected an internal communication error and has safely shut down to prevent incorrect operation.

High Engineer only £250-450

Parts commonly replaced

  • Main Control Board (PCB)
  • Wiring Harness

Related codes

E05

Your boiler’s internal computer is experiencing a communication error or software glitch, preventing it from starting up correctly.

High Engineer only £250-450

Parts commonly replaced

  • Control Board
  • Wiring Harness

Related codes

E11

Your boiler's computer is experiencing an internal error and cannot safely operate your heating or hot water systems.

High Engineer only £250-450

Parts commonly replaced

  • Main control board (PCB)
  • Wiring harness
  • Control unit fuse
E18

Your boiler has shut down because the water inside is significantly hotter than it should be, which could indicate a circulation problem.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Flow temperature sensor
  • Diverter valve

Related codes

E19

Your boiler has detected that the water returning from your radiators is dangerously hot, causing the system to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • System pump
  • Return temperature sensor
  • Diverter valve

Related codes

E28

Your boiler has stopped working because it cannot properly clear exhaust gases, which is a key safety feature to prevent fumes from building up.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)
Error 00

Your boiler is struggling to light correctly or stay lit, which means the system has safely shut itself down to prevent any issues.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ionisation probe
Showing 31–40 of 40
Error 01

Your boiler has detected an electrical fault in its internal control system that is preventing it from operating safely.

High Engineer only £180-350

Parts commonly replaced

  • Main Control PCB
  • Wiring harness
  • External controls/Thermostat

Related codes

Error 02

Your boiler is trying to start up but is failing to light the burner, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Control board
Error 03

Your boiler has detected that the internal components are getting too hot, so it has safely shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Temperature sensor
  • Flue seal
  • Fan

Related codes

Error 04

Your boiler has detected an issue with its electrical power supply or an internal electronic processing error.

High Engineer only £150-300

Parts commonly replaced

  • Control board (PCB)
  • Wiring harness
Error 05

Your boiler has detected an internal fault with its main electronic computer system, causing it to shut down for safety reasons.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Control Unit

Related codes

Error 12

Your boiler has stopped working because an internal electrical protection fuse has blown, cutting power to the control system.

High Engineer only £120-200

Parts commonly replaced

  • 3AT internal fuse
  • Control PCB
Error 19

Your boiler has detected that the water returning from your radiators is too hot, causing it to shut down to prevent damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • Return NTC sensor
  • Primary heat exchanger
Error 28

Your boiler has stopped working because it cannot confirm that the internal fan, which is essential for safely venting combustion gases, is spinning correctly.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • PCB
FILL (continuous)

Your boiler has stopped working because the water pressure inside the system has dropped too low and needs to be topped up.

High DIY-safe £80-120

What to check first

  1. Locate the external filling loop, which is a small silver braided hose connecting two pipes near your boiler.
  2. Open the valves at both ends of the hose to allow mains water to enter the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close both valves tightly to stop the flow of water and ensure the pressure gauge stays steady.

Parts commonly replaced

  • Filling loop
  • Pressure gauge
  • Pressure sensor
HIGH

Your boiler has stopped working because the water pressure inside the system has become too high, which is a safety mechanism to prevent damage.

High DIY-safe

What to check first

  1. Locate a radiator bleed valve and use a key to release water into a container until the pressure gauge drops to 1.5 bar.
  2. Alternatively, use a drain-off valve at a low point in the system to remove excess water.
  3. Check that the filling loop valves are fully closed and not passing water into the system.

Parts commonly replaced

  • Pressure relief valve
  • Pressure sensor