High
61 on Atag Q 25CR

Your boiler's electronic control system has lost its internal connection, meaning the main brain can no longer talk to the other components to request heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Bus communication error (contact open)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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