High Lockout
E12 on Baxi 600 Combi (range)

Your boiler has detected that water is not circulating correctly through the system, preventing it from heating up safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Differential water flow switch fault (still open).

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to carry heat away safely. The most common reasons are a seized circulation pump, a blockage in the pipework, or a failure in the switch that monitors water flow. Because the heat cannot exit the boiler, the system shuts down to prevent the internal components from overheating.

This issue frequently appears during the first cold snap of autumn when a pump that has been idle all summer fails to restart or is hindered by settled debris.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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