High Lockout
E87 on Baxi 600 Combi (range)

Your boiler's internal computer has lost contact with its sensors or other parts, meaning it cannot receive the signals it needs to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

No communication.

What causes this fault?

This fault occurs when the boiler's main control board loses its ability to 'talk' to the internal sensors or the display screen. The most common reason is a loose connection or a degraded wire within the internal harness, though it can also be caused by the electronic control board failing entirely. Because the boiler can no longer monitor its own safety sensors, it shuts down immediately to prevent damage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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