High Lockout
E2 on Baxi Avanta

Your boiler is struggling to move water through the system, which is usually caused by trapped air or a blockage in the pipes.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Poor circulation – try bleeding your radiators

What causes this fault?

This fault occurs when water cannot travel through the boiler’s internal heat exchanger quickly enough to carry heat away. The most common reasons are trapped air pockets creating a blockage, a buildup of sludge in the system, or the internal pump failing to spin correctly.

This issue is frequently seen in autumn when heating systems are switched back on after being idle all summer, which can cause internal pump components to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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