High Lockout
E129 on Baxi Duo-tec Combi

Your boiler has lost its flame while trying to automatically adjust its settings for efficient burning.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Loss of flame during calibration

What causes this fault?

This fault occurs when the boiler's internal computer tries to fine-tune the burner for efficiency but loses the flame signals mid-process. It is usually caused by a dirty or worn-out sensing probe that can no longer 'see' the flame, or a gas valve that isn't providing a steady enough flow for the calibration to complete. In some cases, a blocked flue or unstable gas pressure from the meter can also interrupt this delicate balancing act.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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