High
E15 on Baxi Duo-tec Combi

Your boiler is having trouble communicating with the part that controls the gas flow, meaning it cannot light the burner to provide heat or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve command fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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