High Lockout
128 on Baxi EcoBlue Advance

Your boiler started to heat up but the flame went out unexpectedly while it was running.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Loss of flame during operation

What causes this fault?

This fault occurs when the boiler successfully lights, but the internal sensors lose track of the flame while it is running, causing the system to shut down for safety. The most common reasons are a worn-out sensing probe that can no longer 'see' the fire, or an unstable gas supply that prevents the flame from staying consistent.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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