Emergency
384 on Baxi EcoBlue

Your boiler has detected a flame inside the unit when it shouldn't be there, so it has automatically shut down to keep your home safe.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

What the manual says

Manufacturer manual

False Flame

From this model's manual
Verified against the Baxi Ecoblue Plus Combi installation & service manual, page 65.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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