High
E.04 – .00 on Baxi Profile Prima

Your boiler has lost communication with the internal valve that controls the gas supply, meaning the system cannot fire up to provide heating or hot water.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve error – gas valve not detected.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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