High
E128 on Baxi Profile Prima

Your boiler is repeatedly struggling to keep its burner lit, causing it to shut down for safety after 12 failed attempts.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Frequent flame failure (12 times).

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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