High
E04 on Biasi Antares Combi

Your boiler has detected that the electrical wiring in your home or the plug is connected the wrong way round, preventing it from starting safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Phase-Neutral polarity inversion

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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