High
50 on Biasi Antares Combi

Your boiler is having trouble talking to its smart thermostat or external controller, meaning it may not receive instructions to turn the heating on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

OT communication fault.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful