British Gas 330+ Fault codes & diagnostics

10 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 330 kW 2008 onwards Discontinued
GC Number 41-019-11

Replaced by: Worcester Bosch Greenstar 30Ri

Download the British Gas 330+ manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
10 High

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-019-11 330+ 2008–present

All 10 documented codes

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F3

Your boiler has detected that the internal component responsible for clearing exhaust gases is not operating correctly, so it has safely shut down to prevent any unsafe buildup.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Fan harness
  • PCB

Related codes

F4

Your boiler is lighting up, but the flame is cutting out shortly after, meaning your heating and hot water will not stay on.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Ignition lead

Related codes

F5

Your boiler has detected that it is running too hot and has automatically switched itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • Pump
  • NTC Thermistor
  • Heat Exchanger
  • Diverter Valve

Related codes

F6

Your boiler is struggling to read the temperature of the water flowing to your radiators, so it has turned itself off to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • Flow NTC Thermistor
  • Wiring Harness

Related codes

F10

Your boiler's internal sensor that monitors the water temperature returning from your radiators has lost its connection, causing the system to stop heating to prevent damage.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F11

Your boiler's temperature sensor is sending conflicting information, causing the system to stop working as a precaution to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow NTC sensor
  • Return NTC sensor
  • Wiring harness

Related codes

F13

Your boiler's main control computer is having a memory or communication error, which prevents it from safely operating your heating and hot water.

High Engineer only £250-450

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

F14

Your boiler has detected an issue with the internal component that controls the flow of gas, meaning it cannot safely ignite to provide heating or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

F15

Your boiler is having a communication breakdown with its internal controls, meaning it cannot receive signals to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Main PCB
  • Wiring harness
  • Interface cable

Related codes

F78

Your boiler has lost communication with its external controls or internal wiring kit, preventing it from heating your home.

High Engineer only £90-180

Parts commonly replaced

  • Main PCB
  • Intelligent Wiring Kit
  • Wiring Harness

Related codes

17 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

S.00 Status Your boiler is working perfectly and is currently in standby mode because your thermostat has reached the desired temperature or the heating is turned off. S.02 Status Your boiler is simply completing a brief preliminary check of its pump before it starts the main ignition process. S.03 Status Your boiler is currently going through its start-up sequence and is checking if it is safe to light the flame. S.04 Status Your boiler is working exactly as it should and is currently heating your radiators. S.05 Status Your boiler is briefly keeping the internal parts running to cool itself down after heating your home or water. S.06 Status Your boiler's fan is staying on for longer than expected to clear out residual gases or cool down the system, which currently isn't a fault but an operational status message. S.07 Status Your boiler is currently running its internal pump to cool down after use, which is a normal process and not actually a fault. S.08 Status Your boiler is taking a short, temporary break to prevent the system from switching on and off too quickly, which helps protect its internal parts. S.30 Status Your boiler is working fine, but it isn't receiving a signal from your room thermostat or programmer telling it to turn on. S.32 Status Your boiler has paused because it is detecting a problem with the fan that helps clear waste gases, likely due to a temporary electrical hiccup or a part wearing out. S.34 Status Your boiler has sensed very cold temperatures and has automatically turned on its built-in safety mode to prevent the internal pipes from freezing. S.42 Status Your boiler has temporarily stopped working because an external add-on, such as a smart thermostat or a pump controller, is preventing it from firing up. S.53 Status Your boiler has paused because the heat is building up too quickly and cannot be moved away fast enough through the pipes. S.54 Status Your boiler has detected that water is not circulating properly, causing it to heat up too quickly and shut down to prevent damage. S.76 Status Your boiler is temporarily pausing because it is struggling to get a steady reading from the internal water pressure sensor. S.96 Status Your boiler is temporarily paused while it performs a safety check on its internal temperature sensors to ensure they are reading correctly. S.98 Status Your boiler is currently running a self-diagnostic test on its internal sensors and has temporarily paused providing heat or hot water while it checks itself.