High
S.96 on British Gas 330+

Your boiler is temporarily paused while it performs a safety check on its internal temperature sensors to ensure they are reading correctly.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Return-Sensor check is running, demand (DHW or heating) is blocked. Check return thermistor connection to pipe. Check harness connection to thermistor.

From this model's manual
Verified against the British Gas 330 installation & service manual, page 47.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like S.96: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

F.71View →F.72View →S.97View →S.98View →

Related guides you might find useful

Yellow or orange flame — CO safety

Safety-critical — turn off, read this.

Read →

When to replace your boiler

7 signs repair isn't worth it anymore.

Read →

Is boiler cover worth it?

Break-even maths on monthly cover.

Read →