What the manual says
Manufacturer manualpump pre-run
From this model's manual
Verified against the British Gas 330 installation & service manual, page 47.
DIY fix possible
No action is required; this is a normal operating status and not a permanent fault.Wait up to 20 seconds for the code to disappear and the boiler to fire up.If the code persists for several minutes without the boiler starting, try resetting the boiler once.
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