High
Tap symbol light OFF on Ferroli Falcon

Your boiler is failing to detect that you have turned on a hot tap, so it is not firing up to heat your water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flow meter has not operated

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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