Ferroli Xignal Fault codes & diagnostics

14 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas Discontinued
Download the Ferroli Xignal manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 11 High 1 Medium

All 14 documented codes

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ER 1

Your boiler is trying to start but cannot light the internal flame, which means it has safely shut down to prevent gas from building up.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • PCB
ER 2

Your boiler is failing to light the flame needed to produce heat or hot water.

High Engineer only £120-250

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • PCB
ER 3

Your boiler has stopped because the internal flame went out unexpectedly while it was trying to heat your water or home.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • PCB

Related codes

ER 4

Your boiler is failing to shut off its flame properly because of a potential issue with the internal gas controls; you should turn off the gas supply at the meter immediately for your safety.

Emergency Engineer only £200-450

Parts commonly replaced

  • Gas valve
  • Main PCB
ER 5

Your boiler is struggling to clear exhaust gases due to a blockage in the air vent pipes or a faulty safety sensor.

Emergency Engineer only £120-220

Parts commonly replaced

  • Air pressure switch
  • Venturi
  • Flue silicone tubing

Related codes

ER 6

Your boiler has detected that the water inside the system has become dangerously hot and has shut itself down to prevent damage or overheating.

High Engineer only £120-250

Parts commonly replaced

  • NTC temperature sensor
  • Primary heat exchanger
  • Pump
ER 7

Your boiler has lost the ability to measure the temperature of the water being sent to your radiators, so it has shut down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • Central heating NTC temperature sensor
  • Wiring harness

Related codes

ER 8

Your boiler is currently unable to correctly measure the temperature of the water it is heating, so it has stopped providing hot water to keep the system safe.

High Engineer only £120-180

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC temperature sensor

Related codes

ER 9

Your boiler has detected a communication error with its internal safety thermostat and has shut down to prevent the system from overheating.

High Engineer only £150-250

Parts commonly replaced

  • Overheat thermostat
  • Wiring harness
  • Printed Circuit Board
ER 10

Your boiler has stopped working because it does not have enough water inside the system to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexi-hose) underneath the boiler.
  2. Open the valves on the filling loop to allow cold mains water into the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone (usually 1.5 bar).
  4. Close the valves tightly and ensure the boiler resets.

Parts commonly replaced

  • Pressure Transducer
  • Expansion Vessel
  • Pressure Relief Valve
ER 11

Your boiler has detected that the water pressure inside the heating system is too high and has shut itself down to prevent damage.

Medium DIY-safe £80-150

What to check first

  1. Locate a radiator in your home, preferably upstairs.
  2. Place a cloth and a bowl under the radiator bleed valve.
  3. Slowly open the valve to release water until the pressure gauge on the front of your boiler reads between 1.0 and 1.5 bar.
  4. Close the valve tightly and check for leaks.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Filling loop
ER 12

Your boiler has detected a problem with the part that controls the gas supply to the burner, meaning it cannot safely start or maintain a flame for heating or hot water.

High Engineer only £180-300

Parts commonly replaced

  • Gas valve
  • Main PCB
  • Wiring harness
ER 14

Your boiler is struggling to push water around your heating system because the internal pump is stuck, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • Pump head
  • Circulation pump capacitor
ER 15

Your boiler has detected that the water inside it is dangerously hot and has shut itself down to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC temperature sensor
  • Primary heat exchanger
  • Circulating pump