BoilerFaultCodesThe 4 most common faults
Your boiler has shut down to protect itself and needs to be manually restarted because the burner has failed to light.
Wait for at least 60 seconds after the boiler has stopped.Locate the red reset button on the burner control box.Press the reset button once to attempt a restart.Check that you have sufficient heating oil in your tank.
Your boiler's burner has shut itself down because it is struggling to draw fuel, likely due to air or debris blocking the internal pump.
Locate the red reset button on the burner control boxPress the button once to see if the burner restartsCheck that you have sufficient heating oil in your storage tank
Your boiler's burner has shut down for safety because it couldn't light properly or lost its flame during operation.
Check that you have enough heating oil in your storage tank.Ensure the oil supply valves are fully open.Press the illuminated red reset button on the burner control box once.
Your boiler has become too hot and has automatically shut down for safety.
Wait for the boiler to cool down completely.Unscrew the black plastic cap on the control panel to reveal the reset button.Press the manual reset button firmly and replace the cap.Ensure your radiator valves are open and the system pressure is correct.
on the Firebird Popular Heatpac
Based on parts cited in our fault code database. Your engineer will confirm what's actually needed after diagnosis.
Call a Gas Safe engineer if…
- You can smell gas or see signs of a leak
- The Firebird shows an Emergency or High severity code
- The boiler keeps locking out after repeated resets
- You've tried the DIY checks and the fault hasn't cleared
- There's visible water leaking from the boiler
- The flame is yellow or orange instead of blue