High Lockout
F04 on Glow-worm Ci Plus

Your boiler started to light but the flame went out unexpectedly while it was running, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition fault - Flame failure during operation

What causes this fault?

This fault occurs when the boiler successfully starts but cannot maintain a steady flame, causing the system to shut down for safety. It is usually caused by a dirty or worn-out sensing probe that can no longer 'see' the fire, or a faulty gas valve that isn't providing a consistent flow of fuel. In some cases, a build-up of carbon or debris on the burner can also interfere with the combustion process.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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