High Lockout
F01 on Glow-worm Ci Plus

Your boiler is failing to light the gas to create a flame, meaning you have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition fault - No flame detection during ignition attempt

What causes this fault?

This fault occurs when the boiler tries to start up but cannot successfully light the gas or detect that a flame is present. The most common reasons include a worn-out ignition spark, a faulty gas valve that isn't opening properly, or an issue with the main control board failing to send the right signals.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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