High Lockout
05 on Glow-worm Ci Plus

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat fault

What causes this fault?

This fault occurs when the internal temperature of the boiler exceeds safe limits, triggering a safety sensor to cut the power. It is usually caused by a lack of water flow, often due to a pump failure or a blockage in the main heat exchanger that prevents heat from being carried away from the burner.

This issue often surfaces when the heating is first turned on after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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