High
17 on Glow-worm Ci Plus

Your boiler is not receiving enough electrical power from your home's mains supply to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Power supply <170V

From this model's manual
Verified against the Glow Worm Cxi Csi System installation & service manual, page 37.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the electrical supply entering your boiler drops to a level that is too low for the internal components to function. It is usually caused by a wider problem with the local power grid or a fault within your home's electrical wiring that prevents the boiler from receiving a steady 230V flow. In some cases, it can also mean the boiler's internal control board is failing to correctly process the incoming power.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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