High
F4 on Glow-worm Ci Plus

Your boiler is successfully igniting, but it cannot detect the flame and shuts down immediately for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

FAULT: THE BURNER LIGHTS, THEN GOES OUT.

From this model's manual
Verified against the Glow Worm Cxi Csi System installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's safety system fails to confirm that a flame is present even though the burner has physically lit. The most common reason is a buildup of carbon soot on the sensing probe or a loose connection in the wiring that transmits the 'flame detected' signal back to the main control board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like F4: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful