High Lockout
01 on Glow-worm Ci Plus

Your boiler has tried to ignite but failed, likely because gas isn't reaching the burner or the flame isn't being detected.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition fault (lockout) caused by no gas, no detection

What causes this fault?

This fault occurs when the boiler attempts to start up but cannot successfully establish or detect a flame. The most common reasons are a lack of gas reaching the unit, a build-up of carbon on the ignition probes, or an internal component like the gas valve failing to open.

This fault is more common during extreme cold snaps, as external gas meters or regulators can occasionally freeze, restricting the flow of gas to the property.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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