High Lockout
F17 on Glow-worm Ci Plus

Your boiler is not receiving enough electrical power from your home's supply to operate correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Low supply voltage

What causes this fault?

This fault occurs when the electrical voltage being supplied to the boiler's control systems drops below a safe working level. The most common reason is an issue with your home's main electrical supply or a failing component inside the boiler, such as the printed circuit board, that can no longer process the incoming power correctly.

This fault can sometimes occur during periods of extreme cold when local power grids are under heavy strain, leading to temporary 'brownouts' or fluctuations in supply voltage.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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