High Lockout
Low water pressure LED flash on Glow-worm Compact

Your boiler has detected that there is not enough water in the heating system to operate safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Indicates insufficient system pressure or a faulty low water pressure switch.

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe level, preventing the boiler from firing up to protect the internal components. The most common reasons for this are a leak somewhere in the pipework or radiators, or simply needing to top up the system after bleeding air from your radiators.

This issue is frequently seen in autumn when homeowners turn their heating back on for the first time or bleed their radiators to prepare for winter.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful