High
Red flashing light (Gas) on Glow-worm Compact (2006-2011)

Your boiler has stopped working because it cannot get a steady supply of gas to stay lit.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Gas supply is interrupted; boiler switches over to safety mode.

From this model's manual
Verified against the 23c installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler tries to light the flame but fails to detect one, causing the system to shut down for safety. The most common reasons are a temporary interruption in your gas supply, worn-out ignition parts that can no longer create a spark, or a faulty internal valve that isn't opening properly.

This issue is more frequent during extreme cold spells, as external gas meters or regulators can occasionally freeze or become sluggish, restricting fuel flow to the appliance.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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Avoid the next call-out bill

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