High Lockout
Red flashing light (Flue) on Glow-worm Compact

Your boiler has detected a blockage in the exhaust pipe or a problem with the fan, causing the system to shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Air flow rate safety device: Obstruction of the flue occurs; fan will continue to run but boiler turns OFF.

What causes this fault?

This fault occurs when the boiler's safety sensors detect that harmful exhaust gases are not being cleared from the system effectively. The most common reasons are a mechanical failure of the fan, a blockage in the external flue pipe, or a perished internal seal that is leaking air.

This issue can occur during periods of high winds, which may create a back-pressure in the flue that prevents the fan from extracting gases correctly.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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