Glow-worm Compact Fault codes & diagnostics

41 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 24-28 kW 2015-present

The Compact range comes in 2 types

Pick the one you have. The fault codes, GC numbers and manual differ by type.

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Severity at a glance

Each cell = one fault code. Hover to identify.
5 Emergency 33 High 3 Medium

All 41 documented codes

Tap any card for details

F.00

Your boiler has lost the connection to the sensor that measures how hot the water inside the system is, so it has shut down to prevent overheating.

High Engineer only £120-220 Shared across the Compact range

Parts commonly replaced

  • Flow temperature sensor (NTC)
  • Wiring harness

Related codes

F.01

Your boiler has lost the signal from one of its internal temperature sensors, meaning it cannot correctly measure the heat of the water returning to the system and has shut down as a precaution.

High Engineer only £120-220 Shared across the Compact range

Parts commonly replaced

  • Return NTC sensor
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it cannot correctly read the temperature of the water flowing through the system due to a faulty electrical sensor connection.

High Engineer only £120-200 Shared across the Compact range

Parts commonly replaced

  • NTC flow temperature sensor
  • Wiring harness

Related codes

F.11

Your boiler is unable to read the temperature of the water returning to it because the sensing equipment is malfunctioning or has lost its connection.

High Engineer only £120-200 Shared across the Compact range

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F.13

Your boiler is having trouble reading the temperature of your hot water cylinder, meaning it may not heat it properly.

Medium Engineer only £120-200 Shared across the Compact range

Parts commonly replaced

  • Cylinder NTC thermistor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage or danger.

High Engineer only £120-250 Shared across the Compact range

Parts commonly replaced

  • NTC Temperature Sensor
  • Circulation Pump
  • Main Heat Exchanger

Related codes

F.22

Your boiler has stopped working because the water pressure inside your heating system has dropped too low.

High DIY-safe £80-150 Shared across the Compact range

What to check first

  1. Locate the filling loop (a silver flexible hose) connected to the underside of your boiler or pipes nearby.
  2. Open the small valve or tap attached to the loop until you hear water entering the system.
  3. Watch the pressure gauge on the front of the boiler until the needle reaches the green zone, usually between 1.0 and 1.5 bar, then tightly close the valve.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel

Related codes

F.23

Your boiler has detected that the water inside it is heating up or moving much faster than expected, so it has shut down to prevent damage.

High Engineer only £150-350 Shared across the Compact range

Parts commonly replaced

  • Central heating pump
  • NTC thermistor sensor
  • Flow sensor

Related codes

F.24

Your boiler has detected that the water inside is heating up far too quickly, likely due to a lack of water flow, which has triggered an automatic shutdown to prevent damage.

High Engineer only £150-300 Shared across the Compact range

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve
  • Heat exchanger

Related codes

F.25

Your boiler has detected that the exhaust gases are becoming dangerously hot and has automatically shut down to prevent damage or overheating.

Emergency Engineer only £150-350 Shared across the Compact range

Parts commonly replaced

  • Flue gas sensor
  • Heat exchanger
  • Main circuit board

Related codes

Showing 11–20 of 41
F.27

Your boiler has detected a signal suggesting a flame is present when the burner is actually turned off, causing it to shut down for your safety.

High Engineer only £150-250 Shared across the Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Flame rectification electrode
  • Wiring harness

Related codes

F.28

Your boiler is failing to light the flame needed to produce heat or hot water, usually because the gas supply is interrupted or the ignition sensor is blocked.

High Engineer only £150-300 Shared across the Compact range

Parts commonly replaced

  • Ignition lead
  • Ignition electrode
  • Gas valve
  • PCB

Related codes

F.29

Your boiler is trying to start but the flame keeps going out, so it has shut down to keep you safe.

High Engineer only £150-350 Shared across the Compact range

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler's fan, which clears waste gases safely outside, is not spinning correctly, so your boiler has shut down to keep your home safe.

High Engineer only £180-350 Shared across the Compact range

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

F.33

Your boiler has detected that it cannot safely clear its exhaust gases, meaning it has shut down to prevent a build-up of fumes.

Emergency Engineer only £150-350 Shared across the Compact range

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Flue seal

Related codes

F.46

Your boiler is struggling because it has lost the signal from the sensor that monitors your incoming cold water supply.

High Engineer only £120-220 Shared across the Compact range

Parts commonly replaced

  • Cold water sensor
  • Wiring harness

Related codes

F.49

Your boiler is having a communication breakdown with its internal control system, preventing it from functioning correctly.

High Engineer only £150-300 Shared across the Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Wiring harness
  • eBUS connection cabling

Related codes

F.61

Your boiler is struggling to control the internal gas supply safely, so it has shut itself down to prevent any risk.

Emergency Engineer only £180-350 Shared across the Compact range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F.62

Your boiler has detected that the internal gas valve is not closing correctly when it should be turning off, which is a safety concern that prevents it from firing.

Emergency Engineer only £180-350 Shared across the Compact range

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it has lost its stored settings and can no longer safely control the heating system.

High Engineer only £250-450 Shared across the Compact range

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

Showing 21–30 of 41
F.64

Your boiler has detected a communication problem between its internal computer and the temperature sensors, meaning it cannot safely regulate its heat.

High Engineer only £150-300 Shared across the Compact range

Parts commonly replaced

  • NTC temperature sensor
  • Main printed circuit board (PCB)

Related codes

F.65

Your boiler’s internal control board is overheating, so it has safely shut down to prevent permanent damage to its electronic components.

High Engineer only £200-400 Shared across the Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Control unit

Related codes

F.67

Your boiler has detected an internal communication error between its main computer and the flame detection system, meaning it has safely shut down to prevent unsafe operation.

High Engineer only £180-350 Shared across the Compact range

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Flame sensor electrode
  • Wiring harness

Related codes

F.68

Your boiler is struggling to keep its internal flame lit, causing it to shut down for safety reasons.

High Engineer only £150-300 Shared across the Compact range

Parts commonly replaced

  • Flame rectification probe
  • Ignition lead
  • PCB

Related codes

F.70

Your boiler's computer has lost its internal configuration settings, preventing it from knowing how to correctly operate your specific system.

High Engineer only £120-250 Shared across the Compact range

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

F.71

Your boiler is unable to read the temperature of the water flowing out of it, so it has shut down to prevent overheating.

High Engineer only £120-220 Shared across the Compact range

Parts commonly replaced

  • Flow temperature sensor (NTC sensor)
  • Wiring harness

Related codes

F.72

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential overheating.

High Engineer only £120-200 Shared across the Compact range

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.73

Your boiler has detected that the water pressure reading is incorrect, which prevents it from safely igniting to heat your home.

High Engineer only £150-250 Shared across the Compact range

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler is struggling to accurately read the water pressure inside the system because the sensor is sending an incorrect or extreme signal.

Medium Engineer only £150-250 Shared across the Compact range

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler is struggling to push water around your heating system, likely because the internal pump is stuck, failing, or there is an issue with the sensor that detects water pressure.

High Engineer only £180-350 Shared across the Compact range

Parts commonly replaced

  • Central heating pump
  • Pressure sensor
  • System bypass valve

Related codes

Showing 31–40 of 41
F.76

Your boiler has detected that it is getting dangerously hot and has automatically shut itself down to prevent damage.

High Engineer only £120-250 Shared across the Compact range

Parts commonly replaced

  • Heat exchanger
  • Pump
  • NTC sensor

Related codes

F.77

Your boiler has detected an issue with the drainage of waste water or the safety mechanism that stops exhaust fumes from flowing back into the system.

High Engineer only £150-350 Shared across the Compact range

Parts commonly replaced

  • Condensate pump
  • Non-return flap
  • PCB

Related codes

F.78

Your boiler is having trouble communicating with the sensors that monitor your hot water temperature.

Medium Engineer only £120-220 Shared across the Compact range

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness
  • PCB

Related codes

F.83

Your boiler is struggling to get an accurate reading of the water temperature, causing it to shut down because it cannot safely manage the heat output.

High Engineer only £150-250 Shared across the Compact range

Parts commonly replaced

  • NTC thermistor
  • PCB (Printed Circuit Board)

Related codes

F.84

Your boiler is confused because its internal thermometers are reporting conflicting temperature readings, leading it to shut down for safety.

High Engineer only £150-250 Shared across the Compact range

Parts commonly replaced

  • NTC Thermistor
  • Wiring harness
  • Main PCB

Related codes

F.85

Your boiler has detected that two internal temperature sensors have been swapped around during a recent service or repair, preventing it from safely monitoring water flow.

High Engineer only £120-200 Shared across the Compact range

Parts commonly replaced

  • None (wiring correction required)

Related codes

F.86

Your boiler has detected an external signal or safety trigger that has forced it to shut down to prevent damage.

High Engineer only £120-250 Shared across the Compact range

Parts commonly replaced

  • External controls
  • Wiring loom
  • Main PCB

Related codes

F.87

Your boiler is failing to light the flame needed to produce heat or hot water.

High Engineer only £120-250 Shared across the Compact range

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

F.88

Your boiler has detected a problem with the internal part that controls the flow of gas, meaning it cannot safely ignite or heat your home.

Emergency Engineer only £200-350 Shared across the Compact range

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB

Related codes

F.89

Your boiler's water circulation system is malfunctioning, meaning the unit cannot move hot water to your radiators or taps.

High Engineer only £180-350 Shared across the Compact range

Parts commonly replaced

  • Central heating pump
  • Pump wiring harness
  • Printed Circuit Board (PCB)

Related codes

Showing 41–41 of 41
F.97

Your boiler's computer is unable to complete its internal startup check, meaning it cannot safely operate and has shut down to protect the system.

High Engineer only £250-450 Shared across the Compact range

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

102 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

d.00 Diagnostic This code is simply an information display showing that your boiler is currently running at its set heating power level and is not actually a fault. d.01 Diagnostic Your boiler is currently just running its pump to circulate leftover warm water through your radiators, which is a normal part of the shutdown process. d.02 Diagnostic Your boiler is currently taking a short break to prevent the system from overheating and is operating exactly as designed. d.05 Diagnostic Your boiler is simply displaying the current temperature it is aiming to reach for your radiators, which is a normal status message rather than a breakdown. d.06 Diagnostic This code is simply showing you the temperature your boiler is currently aiming to reach for your hot water taps, rather than indicating a fault. d.08 Diagnostic Your boiler is currently receiving a signal from your room thermostat, indicating that the heating is being requested to turn on. d.09 Diagnostic Your boiler is simply displaying the current temperature setting requested by your room thermostat, rather than indicating a fault. d.10 Diagnostic Your boiler is indicating that it cannot detect water circulating through the system as expected. d.11 Diagnostic Your boiler is performing a routine check of the internal water pump that moves heat through your radiators. d.13 Diagnostic Your boiler is currently monitoring or testing the internal pump that moves hot water to your taps, and this specific code is simply a status message confirming it is currently switched off or waiting for a demand. d.14 Diagnostic Your boiler is simply reporting the current speed and status of the internal water pump, which is a normal operational readout rather than a fault. d.15 Diagnostic Your boiler is struggling to circulate water effectively because the internal water pump is not running at the correct speed or is jammed. d.16 Diagnostic Your boiler is simply reporting that it has received a signal from your thermostat to turn off or is waiting for a command to start heating. d.17 Diagnostic Your boiler is struggling to communicate with your heating controls, meaning it may not be receiving the signal to turn your radiators on when you want them to. d.18 Diagnostic Your boiler is currently running its internal pump to move residual heat away from the heating system, which is a normal part of the cooling-down process. d.20 Diagnostic This code is simply an information display showing the maximum temperature setting currently configured for your hot water system, rather than indicating a fault. d.21 Diagnostic Your boiler is simply reporting that the instant hot water pre-heat function is currently active and running. d.22 Diagnostic Your boiler is simply indicating that it has received a request to heat your tap water. d.23 Diagnostic Your boiler is currently operating normally and is simply showing the status indicating it is waiting for a signal from your thermostat to provide heat. d.27 Diagnostic Your boiler's internal electrical control unit is struggling to trigger the components needed to provide your heating and hot water. d.28 Diagnostic The boiler is struggling to send a signal to a secondary component, such as an external pump or water cylinder valve, which may prevent your heating or hot water from turning on. d.33 Diagnostic Your boiler's air circulation system is failing to reach the speed required to burn fuel safely, so the system has paused to prevent an unsafe condition. d.34 Diagnostic Your boiler is struggling to accurately detect or control the speed of the fan responsible for clearing exhaust gases, preventing it from firing up safely. d.35 Diagnostic Your boiler is struggling to switch between heating your home and heating your hot water because the internal diverter valve is stuck or not responding. d.36 Diagnostic Your boiler is struggling to detect or regulate the flow of hot water, which may cause your taps or shower to run cold or flicker between hot and cold temperatures. d.39 Diagnostic Your boiler is simply reporting the current temperature of the water being heated by your solar panels, which is a normal status reading rather than a breakdown. d.40 Diagnostic Your boiler is reporting that the water temperature inside the heating system has risen higher than expected. d.41 Diagnostic Your boiler is struggling to accurately measure the temperature of the water returning to it from your radiators. d.43 Diagnostic Your boiler is displaying a setting related to how it adjusts its heat output based on the outside temperature, but this is usually a configuration information screen rather than a functional breakdown. d.45 Diagnostic Your boiler is displaying a technical configuration setting related to how it calculates heating output, rather than indicating a physical breakdown. d.47 Diagnostic Your boiler is struggling to read the temperature from the sensor installed outside your home, so it is using a default setting to keep your heating running. d.50 Diagnostic Your boiler is undergoing an automatic adjustment to ensure its internal fan is operating at the correct speed to keep the system running efficiently. d.51 Diagnostic Your boiler is struggling to calibrate the speed of its internal fan, which is preventing it from starting up correctly. d.58 Diagnostic Your boiler is currently monitoring or activating an additional heating boost for your solar thermal system to ensure your hot water is warm enough. d.60 Diagnostic Your boiler has detected that it is getting too hot and has automatically shut down several times to protect itself from overheating. d.61 Diagnostic Your boiler has failed to start up several times in a row, so it has stopped trying to ignite for safety reasons. d.64 Diagnostic Your boiler is recording how long it takes to light the flame, which is a background status check rather than an active fault. d.65 Diagnostic Your boiler is struggling to light because it is taking too long for the flame to start, which has caused it to stop trying for safety reasons. d.67 Diagnostic Your boiler is currently in a temporary rest period to prevent it from switching on and off too frequently, which is a normal safety feature to protect the internal parts. d.68 Diagnostic Your boiler is struggling to light the flame on its first attempt, which might mean it is having trouble detecting the gas supply or initiating the start-up process. d.69 Diagnostic Your boiler has failed to light the burner after two attempts, which means it has safely shut itself down to prevent a build-up of unburnt gas. d.71 Diagnostic Your boiler has reached its maximum allowed heating temperature limit and is temporarily pausing to prevent overheating. d.80 Diagnostic This code is simply an information display showing the total number of hours your boiler has spent running in heating mode, rather than an indication of a fault. d.81 Diagnostic This code is simply an information display showing the total number of hours your boiler has spent heating your hot water, rather than indicating a fault. d.82 Diagnostic This code is simply a diagnostic information display showing how many times your boiler has lit the burner for heating, rather than indicating a fault. d.83 Diagnostic This code is simply an information display showing how many times your boiler has lit the burner to heat your hot water, rather than indicating a fault. d.85 Diagnostic Your boiler has automatically increased its minimum power setting to ensure it runs more efficiently or to compensate for a temporary operating requirement. d.88 Diagnostic Your boiler is struggling to detect the flow of water needed to start up your hot water, likely because it is not sensing the tap being turned on properly. d.90 Diagnostic Your boiler is having trouble communicating with your room thermostat, which means it might not know when to turn your heating on or off. d.91 Diagnostic Your boiler is currently trying to synchronise its internal clock with a remote radio signal, which is a normal background process rather than a breakdown. d.93 Diagnostic Your boiler has lost or is missing the internal identification data required to function correctly, essentially suffering from a memory settings error. d.94 Diagnostic Your boiler has performed a routine reset of its digital history log, which is a normal administrative function rather than a mechanical failure. d.96 Diagnostic Your boiler has reverted to its original factory settings, which means the internal configuration has been wiped and needs to be set up again by a professional. d.149 Diagnostic Your boiler is struggling to move water around the system correctly, which is preventing it from firing up safely. d.165 Diagnostic Your boiler has detected an issue with the internal valve that manages water flow during its self-cleaning or drainage cycle, which may prevent it from starting up correctly. d.191 Diagnostic Your boiler is currently in a configuration mode adjusting how much power it uses when it first lights the flame. d.192 Diagnostic Your boiler is undergoing a routine internal configuration check regarding how it regulates its heat output, which usually happens during a service or software update. P.00 Diagnostic Your boiler is currently running a routine automatic process to clear trapped air from its internal pipes to help it heat your water and radiators more efficiently. P.01 Diagnostic Your boiler is currently just running a routine internal check as it starts up the heating system, so this is a normal status message rather than a breakdown. P.03 Diagnostic Your boiler is currently running through a routine self-check as it prepares to ignite the flame. P.04 Diagnostic Your boiler has been accidentally switched into a testing mode used by engineers to check emissions, rather than a system fault. P.08 Diagnostic Your boiler is currently in a manual mode used for filling the system with water or draining it, rather than operating in normal heating mode. S.00 Status Your boiler is currently in standby mode because it has not been asked to provide any heating or hot water. S.01 Status Your boiler is currently just waking up its internal fan to prepare for your heating to come on. S.02 Status Your boiler is simply preparing to start the heating process by circulating water, which is a normal part of its operation. S.03 Status Your boiler is currently performing a normal startup routine to begin heating your radiators. S.04 Status Your boiler is currently operating exactly as it should and is actively heating your radiators. S.05 Status Your boiler is currently cooling itself down after use, which is a normal part of its automatic shutdown process. S.06 Status Your boiler is simply finishing a cooling cycle after you have finished using your heating, which is a normal part of its operation. S.07 Status Your boiler is currently performing a normal cooling-down process to safely circulate residual heat after your heating has turned off. S.08 Status Your boiler is intentionally resting for a few minutes to prevent it from switching on and off too frequently, which is a normal safety feature to protect the system. S.10 Status Your boiler is simply letting you know that it has received a request to provide hot water and is working as intended. S.11 Status Your boiler is currently preparing to heat your water and is simply showing a normal status message as the internal fan begins to run. S.13 Status Your boiler is simply letting you know that it is currently starting up to provide you with hot water. S.14 Status Your boiler is currently working exactly as it should to heat your hot water. S.15 Status Your boiler is simply performing a routine cooling-down process after providing hot water and should return to normal operation on its own. S.16 Status Your boiler is currently running a brief cooling cycle after you finished using your hot water, which is a normal part of its shutdown process. S.17 Status Your boiler is currently cooling down after finishing a hot water cycle and is performing a normal, temporary process to circulate water. S.20 Status Your boiler is simply letting you know that it has successfully received a request to start heating your tap water. S.21 Status Your boiler is currently preparing to heat your water and is performing a routine safety check on its internal air ventilation system. S.23 Status Your boiler is currently operating normally as it prepares to heat your hot water. S.24 Status Your boiler is simply working as intended to provide you with hot water, and this code is just a status indicator rather than a fault. S.25 Status Your boiler is currently cooling itself down after being used for hot water, which is a normal part of its operating cycle. S.26 Status Your boiler is simply finishing a normal cooling cycle after you have finished using hot water, so it is working exactly as it should. S.27 Status Your boiler is currently just running its internal water pump to circulate leftover heat after you have finished using the hot tap, which is a normal part of the cooling-down process. S.28 Status Your boiler is currently taking a short break between heating cycles to protect itself, and it will automatically restart once the waiting period finishes. S.30 Status Your boiler is perfectly healthy, but it is currently waiting for a signal from your wall-mounted thermostat to tell it to turn on the heating. S.31 Status Your boiler is currently set to summer mode, which intentionally prevents the radiators from heating up. S.32 Status Your boiler is currently taking a short, scheduled pause to double-check that its ventilation system is ready to operate safely before it ignites. S.34 Status Your boiler is temporarily running its pump to prevent the water inside from freezing during cold weather. S.39 Status Your boiler has temporarily stopped because an external safety device, such as a condensate drainage pump or a room thermostat, has told it to shut down. S.41 Status Your boiler has detected that there is too much water inside your heating system, causing the pressure to rise above the safe limit. S.42 Status Your boiler has detected an issue with its ventilation or drainage system that is preventing it from starting up safely. S.46 Status Your boiler has detected that the flame went out unexpectedly while it was running at its lowest setting and has temporarily paused to protect itself. S.53 Status Your boiler is temporarily preventing itself from heating up because it has detected an issue with the water flow or pressure within your system. S.54 Status Your boiler has detected that there is not enough water circulating inside the system to operate safely, so it has paused itself to prevent damage. S.58 Status Your boiler is currently performing a temporary automatic maintenance task to clear out internal condensation, which limits how hard it can work for a short period. S.76 Status Your boiler is reminding you that it is due for its annual safety service and maintenance check. S.88 Status Your boiler is currently running a routine self-clearing process to remove air from the system and does not require any action from you. S.91 Status Your boiler has been accidentally set to a display-only mode typically used in showrooms, meaning it will show lights and text on the screen but will not actually heat your water or radiators. S.96 Status Your boiler is currently running a background safety check on its internal sensors and has temporarily prevented the heating and hot water from turning on while it completes this process. S.98 Status Your boiler is currently running an internal health check on its temperature sensors and has temporarily paused heating to complete this process.

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