Glow-worm EASICOM 3 25r Fault codes & diagnostics

61 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Gas 2016-present
GC Number 41-019-50
Download the Glow-worm EASICOM 3 25r manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 33 High 8 Medium 18 Low

Which version do you have?

The GC number on your boiler's data badge identifies the exact appliance and production years, as recorded in the UK Product Characteristics Database.

GC number Appliance (register name) Produced
41-019-50 EASICOM 3 25r 2016–present

Appliance names and production years are taken from the UK Product Characteristics Database (the SAP/SEDBUK register). Where a GC number is also printed in this model's own manufacturer manual, both sources were checked to agree.

All 61 documented codes

Tap any card for details

Connection

Your boiler's digital display panel is having trouble talking to the main control brain inside the unit, meaning it cannot receive your commands.

High Engineer only £150-300

Parts commonly replaced

  • User interface display
  • Communication cable
  • Main PCB

Related codes

F.00

Your boiler is unable to measure the temperature of the water inside it, so it has safely shut down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.01

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it is unable to accurately measure the temperature of the water flowing through the system due to a faulty electrical connection or sensor.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

F.11

Your boiler has stopped working because it is unable to accurately read the temperature of the water returning to it, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.12

Your boiler is struggling to detect the temperature of your hot water cylinder because of a faulty connection or wiring issue.

Medium Engineer only £120-220

Parts commonly replaced

  • NTC Cylinder Sensor
  • Wiring harness

Related codes

F.13

Your boiler has lost the connection to the temperature sensor in your hot water cylinder, meaning it no longer knows how hot the water currently is.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW cylinder temperature sensor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

F.23

Your boiler has detected that the water temperature is changing too drastically between different internal sensors, likely due to a flow issue, so it has safely turned itself off.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • NTC thermistors

Related codes

F.24

Your boiler has detected that the water inside it is heating up much faster than it should, so it has turned itself off as a safety precaution.

High Engineer only £150-£300

Parts commonly replaced

  • Circulation pump
  • System filter
  • Diverter valve

Related codes

Showing 11–20 of 61
F.25

Your boiler has detected that the exhaust gases are becoming far too hot and has automatically switched itself off to prevent damage or dangerous overheating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Main printed circuit board (PCB)

Related codes

F.27

Your boiler has detected an issue with its flame monitoring system and has safely shut down to prevent gas from flowing without a confirmed flame.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Main printed circuit board (PCB)

Related codes

F.28

Your boiler is failing to light the fuel inside, meaning it cannot produce heat or hot water because it hasn't detected a flame.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

F.29

Your boiler is trying to start but the flame keeps going out, meaning it cannot produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler has detected that the internal fan responsible for clearing exhaust gases is not spinning at the correct speed to operate safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

F.49

Your boiler's internal communication system is struggling to transmit data because the electrical signal between its components is too weak.

High Engineer only £120-250

Parts commonly replaced

  • eBUS connection cable
  • Main PCB
  • External controller

Related codes

F.61

Your boiler has detected an issue with the component that manages the flow of gas, causing it to shut down for safety reasons.

High Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB (Printed Circuit Board)

Related codes

F.62

Your boiler has detected an issue with the valve that controls the gas supply, causing it to shut down for safety reasons.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it has lost its settings and cannot safely manage the heating process.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F.64

Your boiler has detected an internal computer processing error, causing it to shut down for safety reasons to prevent incorrect operation.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Sensor wiring

Related codes

Showing 21–30 of 61
F.65

Your boiler has detected that its internal computer components are overheating, so it has safely shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Internal fan

Related codes

F.67

Your boiler has detected an internal electronic error while trying to monitor the flame, causing it to shut down for safety.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

F.68

Your boiler is struggling to keep the flame alight consistently, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.70

Your boiler's computer has lost its identity settings, preventing it from knowing how to function correctly.

High Engineer only £120-250

Parts commonly replaced

  • User Interface PCB
  • Main PCB

Related codes

F.71

Your boiler has stopped working because it is unable to accurately measure the temperature of the water flowing through your heating system.

High Engineer only £150-250

Parts commonly replaced

  • Flow/Return NTC Sensor
  • Wiring harness

Related codes

F.72

Your boiler is struggling to accurately measure its internal water pressure or temperature, preventing it from operating safely.

High Engineer only £180-350

Parts commonly replaced

  • Water pressure sensor
  • NTC return temperature sensor
  • Printed Circuit Board (PCB)

Related codes

F.77

Your boiler has detected that water is failing to drain away properly or there is an issue with the exhaust system, causing it to shut down for safety.

High Engineer only £120-250

Parts commonly replaced

  • Condensate trap
  • Condensate pump
  • Flue sensor

Related codes

F.78

Your boiler is having trouble communicating with the external controller used for your hot water system, which might result in a loss of hot water.

Medium Engineer only £120-250

Parts commonly replaced

  • External domestic hot water sensor
  • Wiring harness
  • Main PCB

Related codes

F.83

Your boiler has detected that there is not enough water circulating inside the system to safely heat it up, causing it to shut down to prevent damage.

High Engineer only £150-300

Parts commonly replaced

  • System pressure sensor
  • Circulation pump
  • NTC thermistors

Related codes

F.84

Your boiler is struggling to accurately measure the temperature of the water circulating through your heating system, so it has stopped working as a safety precaution.

High Engineer only £150-250

Parts commonly replaced

  • NTC thermistor (flow/return sensor)
  • Wiring harness

Related codes

Showing 31–40 of 61
F.85

Your boiler has detected that a temperature sensor is not providing the correct data, which is preventing the system from safely heating your water.

High Engineer only £120-200

Parts commonly replaced

  • NTC temperature sensor
  • Wiring harness

Related codes

F.86

Your boiler has detected an issue with the separate switch or connection that tells it to provide heat to your underfloor heating system.

Medium Engineer only £120-250

Parts commonly replaced

  • External underfloor heating switch
  • Wiring harness
  • Main PCB

Related codes

F.87

Your boiler is failing to ignite correctly because the probe responsible for lighting the gas is not working as it should, meaning your heating and hot water will not turn on.

High Engineer only £120-220

Parts commonly replaced

  • Ignition electrode
  • Ignition lead
  • PCB

Related codes

F.88

Your boiler has detected an issue with the internal components that control the gas supply, meaning it has safely shut itself down to prevent ignition.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • Main PCB

Related codes

F.91

Your boiler is struggling to detect the temperature of your hot water cylinder because there is an electrical connection issue with the sensor.

High Engineer only £120-220

Parts commonly replaced

  • Cylinder temperature sensor
  • Wiring loom

Related codes

F.97

Your boiler's computer has detected an internal error while running its own system health check and has safely stopped working to prevent further issues.

High Engineer only £300-550

Parts commonly replaced

  • Main PCB

Related codes

S.21

Your boiler is currently preparing to heat your hot water by checking its internal air system before starting the burner.

Low Engineer only

Parts commonly replaced

  • Fan
  • Air pressure switch
  • Printed circuit board

Related codes

Showing 41–50 of 61
S.25

Your boiler is currently cooling down after a period of hot water use, which is a normal part of the system's shutdown process.

Low Engineer only
S.26

Your boiler is currently running its cooling fan to clear out heat after providing hot water, which is a normal part of the shutdown cycle.

Low Engineer only
S.27

Your boiler is currently running its internal pump to circulate water after heating your hot water tank, which is a normal part of the cooling-down process.

Low Engineer only
S.28

Your boiler has temporarily paused heating your water to prevent it from getting too hot, but it should restart automatically once the temperature settles.

Low Engineer only

Parts commonly replaced

  • NTC Thermistor
  • Primary Heat Exchanger
  • Pump

Related codes

S.30

Your boiler is perfectly healthy, but it is currently waiting for a signal from your wall-mounted thermostat to tell it to turn the heating on.

Low DIY-safe

What to check first

  1. Check your wall thermostat or heating controller and turn the target temperature up higher than the current room temperature.
  2. Check if your thermostat is set to 'Auto' or 'Schedule' mode and ensure a heating period is currently active.
  3. Replace the batteries in your wireless thermostat if the display is blank or dim.

Related codes

S.31

Your boiler is working correctly but is currently idle because your heating controls are set to summer mode or are not currently asking for heat.

Low DIY-safe

What to check first

  1. Check your room thermostat or smart controller settings to ensure the heating is turned on
  2. Increase the target temperature on your room thermostat to be higher than the current room temperature
  3. Check if your boiler's summer mode is active and disable it if you require central heating

Related codes

S.32

Your boiler is pausing because its internal air-flow fan is not spinning at the exact speed required to operate safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

S.34

Your boiler has detected that the temperature is getting very low and has automatically switched on its internal heating to prevent the pipes from freezing.

Low Engineer only
S.39

Your boiler has detected that the safety switch for your underfloor heating system is currently turned off or disconnected, so it has stopped heating that area.

Medium Engineer only £120-250

Parts commonly replaced

  • Underfloor heating limit thermostat
  • External wiring interface
  • System control board

Related codes

Showing 51–60 of 61
S.42

Your boiler has detected that the flap which controls the airflow in your exhaust pipe is stuck shut, preventing it from safely releasing combustion gases.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue non-return valve
  • Flue sensor
  • Fan assembly

Related codes

S.46

Your boiler is temporarily running a low-level frost protection cycle to prevent the internal pipes from freezing, which is a normal protective feature.

Low Engineer only
S.53

Your boiler is temporarily pausing because it has detected that the water is not circulating properly or the system pressure is too low.

Medium DIY-safe £90-180

What to check first

  1. Check your boiler's pressure gauge and ensure it is between 1.0 and 1.5 bar
  2. If the pressure is low, use the filling loop to top it up to the correct level
  3. Check that all your radiators are turned on and that the valves are fully open to allow water flow

Parts commonly replaced

  • Central heating pump
  • System pressure sensor
  • Diverter valve

Related codes

S.54

Your boiler has paused because the water pressure is too low or the water is not circulating properly around your heating system.

High DIY-safe £90-180

What to check first

  1. Check the pressure gauge on the front of the boiler; it should be between 1 and 1.5 bar.
  2. If the pressure is below 1 bar, use the filling loop underneath the boiler to top up the system with water.
  3. Ensure all your radiator valves are fully open to allow water to circulate freely.

Parts commonly replaced

  • Central heating pump
  • Pressure sensor
  • Filling loop

Related codes

S.91

Your boiler has been accidentally set to a showroom display mode rather than operating as a normal home heating appliance.

Low DIY-safe

What to check first

  1. Locate the boiler's user interface screen.
  2. Access the installer menu by holding the mode button or referring to the specific display sequence in your user manual.
  3. Locate the 'Demo Mode' setting and switch it to 'Off' to return the boiler to normal operation.
S.96

Your boiler is currently running a self-check or has detected an issue with a sensor that monitors the temperature of the water coming back from your radiators, so it has stopped heating as a precaution.

Medium Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness
  • Main PCB
S.98

Your boiler is currently running a self-diagnostic check, which is preventing it from heating your home until the system completes its internal review.

Medium Engineer only £120-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness
  • Main PCB

Related codes

S.108

Your boiler is simply performing a routine safety check by clearing out its air intake before it attempts to switch on.

Low Engineer only
Showing 61–61 of 61
S.109

Your boiler is currently in a temporary sleep mode and is functioning exactly as it should.

Low DIY-safe

What to check first

  1. Check your external heating controls or room thermostat
  2. Increase the temperature or schedule setting on your programmer
  3. Wait for the boiler to wake up once a heating or hot water demand is triggered

Related codes

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