High Lockout
S.42 on Glow-worm Flexicom sx

Your boiler has temporarily stopped running because an external add-on or control accessory is preventing it from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Accessory Module is blocking burner operation

What causes this fault?

This fault occurs when an external control device or a specialized plug-in module sends a signal that overrides the boiler's ability to start. It usually happens because a component like a programmer or zone control unit has developed a communication error or has detected a safety issue that requires the burner to stay off. In some cases, a loose connection or moisture in the wiring between these external parts and the boiler is the primary trigger.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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