High Lockout
S.54 on Glow-worm Flexicom sx

Your boiler has sensed that heat is rising too quickly because there isn't enough water moving through the system to carry the heat away.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

waiting time: no water in system, temperature (gradient error) rise flow / return sensor too high

What causes this fault?

This fault occurs when the boiler detects a sudden, rapid spike in temperature because there is no water flow to carry the heat toward your radiators. The most common reasons are a seized internal pump, an air lock in the pipework, or a blockage that is preventing the water from circulating through the heat exchanger. Essentially, the boiler is protecting itself from overheating by shutting down when it senses the water is standing still.

This issue often surfaces in autumn when the heating is turned on for the first time after summer, as pump components can seize up during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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